• JSL Computer Services
  • Pikesville, MD
  • Information Technology
  • Full-Time
  • 7900 Park Heights Ave

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Send resumes to edjslinc.com mailtoedjslinc.com Note Must already have an IRS background clearance Statement of Work The Internal Revenue Service (IRS) provides OM services and implements several financial functional and technical enhancements. The Contractorrsquos primary focus will be on Operations and Maintenance support of the IFS system comprised of the following components SAP ECC, SAP BW, SAP SRM PPS, SAP Portal, SAP IdM, Informatica, and Control M. This includes Level 3 Problem Resolution and Service Restoration (with the exception of hardware outages in the production environment located at the Enterprise Computing CenterndashMartinsburg (ECC-MTB)), Defect Resolution, Service Requests and Routine Maintenance, Master Data Maintenance Support, Year-end and Month- end Closing support, Project Management and After-Hours Priority 1 Service Restoration. Task Description This individual will support the travel business processes as the functional SAPConcur travel and relocation SME. The individual will be responsible for defect resolution, end-user support, and system enhancements. This includes configuration, unit testing, integration testing, documentation, and communication with various user communities and the Tier 1 IFS Help Desk. This individual will also be the liaison between IFS and the travel vendors (Concur and MLinq). Duties Defect Resolution including documentation, configuration, and testing ndash 25 End User Support ndash 20 System Enhancements including documentation, configuration, and testing ndash 25 Liaison between IFS and Travel Vendors - 15 Status Reporting on a weekly basis ndash 5 Lead meetings to coordinate all of the above activities ndash 10 Skills Demonstrated experience as SAP ECC Travel business process Demonstrated experience in SAP Concur Demonstrated experience in Federal Industry Nice to have skills IRS system and data knowledge experience SAP Funds Management Informatica and Control M scheduling concepts Ability to create technical documentation content and templates
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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